• Kevin Macgregor
• 17 Glendale Ave
• Peabody, MA 01960

Dear Kevin,

Thank you very much for your email regarding your recent purchase of JOLLY TIME Simply Popped Sea Salt. We are sorry to learn the kernels didn’t pop very well and sincerely apologize for the inconvenience this may have caused you.

I have shared your comments with our production supervisor who will investigate to make sure this is nothing more than an isolated incident.

We want you to be completely satisfied and have enclosed a coupon good for a FREE 6 pack of any flavor of JOLLY TIME Microwave Pop Corn. Please accept this with our compliments to replace product that did not meet our normal high standards.

As a fifth generation, family-owned business, our customers and their satisfaction truly mean a lot to us! We know that great products come from better listening and appreciate the opportunity to listen and respond to a consumer like you. We look forward to providing you with reliable, great-tasting JOLLY TIME Pop Corn for many years to come!

Sincerely,
AMERICAN POP CORN COMPANY

Lanette at JOLLY TIME^®

Enc.

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